Whatever it is that drives you, being service oriented is a mind-set, a whatever it takes, can do attitude. This is your CHOICE, but it takes intention. “Yes, I can do that.” “Whatever it takes.”…
A new vendor partner I was onboarding recently asked what my customers expect of me and my partners. I replied….. My customers have come to expect: I will treat them like they’re the only client…
Many companies today consider customer experience to be customer service with some refinement. Some bling! But in concept and practice, they are entirely different. They relate only in this way. Customer service kicks in when…
An exceptional customer experience won’t be delivered if your employee experience is a train wreck.
Does any relationship start with complete trust? Of course not. It can take years to build a customer’s trust. But be aware, it can take just minutes to lose it!
Testimonials
Family Health Centers of San Diego, Inc. has had the pleasure of working with Earl Wasserman for our flooring needs, and his expertise has consistently exceeded our expectations. Earl brings a rare combination of product knowledge, attention to detail, and genuine customer care that makes every project smoother and more successful.
David Whisenhunt | FHCSD