Helping clients navigate new procurement and decision-making processes, adopt safer and more successful business practices, and raise the bar on the customer experience.

Earl Wasserman

End-Users, Developers, Buyers, Designers, Specifiers

Retail • Restaurant • Hospitality • Assisted/Senior Living • Health/Wellness and More

Interior Finishes Direct from the Source

CONSULTANCY

FLOORS – WALLS

INTERIOR FINISHES

Organizations with Service Teams

Manufacturers • Wholesalers • Importers • Event Production and More

C1X - Customer of One Experience Training

CONSULTANCY

CUSTOMER EXPERIENCE

C1X TRAINING

Interior Finishes Direct from the Source

How we engage, communicate, buy, sell, and relate to our business partners has forever changed. We are committed to help clients navigate new procurement and decision-making processes and adopt safer and more successful business practices.

We provide value, expertise, a direct manufacturer strategic purchase experience, with less personal contact, fewer suppliers, and reduced risk. We manage:

  • specification
  • design intent
  • product application and fit
  • performance
  • budget

C1X - Customer of One Experience Training

Customers today are expecting manufacturers to provide them a unique, rewarding, and recurring experience. And not from customer service alone, but across all customer touch points throughout their journey.

Organizations who hope to embody the philosophy of customer service excellence through intention and practice will experience a service culture organically changed.

Make Each Customer Feel Like Your Only Customer