Helping clients navigate new procurement and decision-making processes, adopt safer and more successful business practices, and raise the bar on the customer experience.
End-Users, Developers, Buyers, Designers, Specifiers
Retail • Restaurant • Hospitality • Assisted/Senior Living • Health/Wellness and More
Interior Finishes Direct from the Source
CONSULTANCY
FLOORS – WALLS
INTERIOR FINISHES
Organizations with Service Teams
Manufacturers • Wholesalers • Importers • Event Production and More
C1X - Customer of One Experience Training
CONSULTANCY
CUSTOMER EXPERIENCE
C1X TRAINING
Interior Finishes Direct from the Source
How we engage, communicate, buy, sell, and relate to our business partners has forever changed. We are committed to help clients navigate new procurement and decision-making processes and adopt safer and more successful business practices.
We provide value, expertise, a direct manufacturer strategic purchase experience, with less personal contact, fewer suppliers, and reduced risk. We manage:
- specification
- design intent
- product application and fit
- performance
- budget
C1X - Customer of One Experience Training
Customers today are expecting manufacturers to provide them a unique, rewarding, and recurring experience. And not from customer service alone, but across all customer touch points throughout their journey.
Organizations who hope to embody the philosophy of customer service excellence through intention and practice will experience a service culture organically changed.
Make Each Customer Feel Like Your Only Customer