Earl's Pearls

Thought leadership and pearls of wisdom

pearls with angle

Customer Interactions a Matter of Deposits and Withdrawals

May 21, 2021

Remember “back in the day” when we used check book registers to write in the deposits and withdrawals made to our bank accounts?  Today, we still note those transactions, though they are recorded electronically rather…

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Exceptional Customer Experience

April 14, 2021

Perhaps you are a subscriber, as I am, to a neighborhood social media platform. On Nextdoor.com, you will find opinions, requests for information, items to buy or sell, recommendations, complaints, and most of the other…

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C1X Customer of One Experience

Are Your Customers Going Elsewhere?

March 8, 2021

Look at the organizations you engage, whether B2B or B2C.  Is it surprising that those companies who are winning are putting their customers first, have the best profits and the happiest shareholders? They are accelerating…

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STAR Student Advancement in Retail Design Endowed Scholarship

February 1, 2021

In 2014, we chose SCAD, The Savannah College of Art and Design, to establish an endowment to assist their high achieving students seeking Interior Design, Service Design, and Fashion Marketing and Management degrees. Our endowment…

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These Three Words

January 1, 2021

HAPPY. NEW. YEAR. Three of the most often shared words entering January. With unbridled hopes, cautious optimism, and a mask, we have welcomed 2021.  That said, many of us, our friends, colleagues, and business partners…

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