A new vendor partner I was onboarding recently asked what my customers expect of me and my partners. I replied…..
My customers have come to expect:
- I will treat them like they’re the only client I have.
- I will be tenacious when it comes to their needs and best interests.
- I will be proactive and anticipate their needs.
- I will be ever present and communicate often.
- I will provide a timely response to their requests and issues.
- I will strive to keep the process simple, quick, and easy.
- I will be trustworthy.
- I will be transparent.
- I will choose vendor partners who deliver the same experience.
If I choose a vendor partner who fails to deliver that same experience, does my customer see it as the partner’s failure?
No, they see it as my failure. I chose the vendor partner, right?
If one of your departments fails your customer, your customer won’t see it as that department’s failure. They will view it as your company’s failure.
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