Customer Interactions a Matter of Deposits and Withdrawals

Remember “back in the day” when we used check book registers to write in the deposits and withdrawals made to our bank accounts?  Today, we still note those transactions, though they are recorded electronically rather than in written form. Try thinking of your customer relationships like a bank account.  Let’s call them C1X Accounts.  Every…

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Exceptional Customer Experience

Perhaps you are a subscriber, as I am, to a neighborhood social media platform. On Nextdoor.com, you will find opinions, requests for information, items to buy or sell, recommendations, complaints, and most of the other things you expect to read on social media. A few days ago, I received a Nextdoor post recommending a Wild…

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Are Your Customers Going Elsewhere?

C1X Customer of One Experience

Look at the organizations you engage, whether B2B or B2C.  Is it surprising that those companies who are winning are putting their customers first, have the best profits and the happiest shareholders? They are accelerating volume and revenue while maximizing customer satisfaction, loyalty, retainage, and referral.  They are creating for themselves a competitive advantage. Their…

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STAR Student Advancement in Retail Design Endowed Scholarship

In 2014, we chose SCAD, The Savannah College of Art and Design, to establish an endowment to assist their high achieving students seeking Interior Design, Service Design, and Fashion Marketing and Management degrees. Our endowment has funded seven scholarships to five eligible SCAD students. Why SCAD? We wanted to make a difference in the lives…

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These Three Words

HAPPY. NEW. YEAR. Three of the most often shared words entering January. With unbridled hopes, cautious optimism, and a mask, we have welcomed 2021.  That said, many of us, our friends, colleagues, and business partners have started the year facing major career changes and choices. In my industry, the pandemic, retail and restaurant closures, the…

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